If you use a webmail client such at gmail, you may find the email links on the site do not work as expected. This could be because your browser is not setup correctly so we have written up the most common instructions to help get you setup.


  • Click the triple-dot menu in the upper-right corner and select Settings.
  • In the sidebar, select Privacy and security.
  • Click Site settings.
  • Open Additional permissions.
  • Click Protocol handlers.
  • Enable Sites can ask to handle protocols.
  • Open Gmail.com in a separate tab.
  • In the address bar, click on the double diamonds.
  • When you see “Allow mail.google.com to open all links?”, click Allow.


  • Click the triple-line menu and select Settings.
  • Under the General tab, find Applications.
  • Search for mailto, and select it as a Content Type.
  • Click Use Gmail.
  • Close Settings to save changes.


  • Open Edge and go to Gmail.com. Log in with your Google account if you haven’t already.
  • In the address bar, click the double diamonds.
  • When a “Allow Gmail to open all email links?” pop-up appears, select Allow.

If you don’t see diamonds in the address bar, try these steps first:

  • Open the triple-dot menu in the upper-right corner.
  • Click Settings.
  • Click the triple-line menu in the upper-left corner and select Cookies and site permissions.
  • Click on Protocol handlers.
  • Make sure Allow sites to ask to become default handlers for protocols is turned on.
  • If Gmail.com appears in a block list, click the trash icon next to it.
  • Refresh Gmail.com and click on the double diamonds.


Unfortunately there’s no built-in solution here, so please copy the email links into your web email client.