Hotmail/Live/Outlook email accounts

We have noticed an increase in the past couple of weeks in emails we have sent to Hotmail and Live accounts bouncing back to us saying that the mailbox is full. In February, Microsoft (who are responsible for Outlook, Hotmail and Live accounts) announced that 'starting February 1, 2023, cloud storage used across Microsoft 365 apps and services will include Outlook.com attachments data and OneDrive data. This update may reduce how much cloud storage you have available to use with your OneDrive. If you reach your cloud storage quota, your ability to send and receive emails in Outlook.com will be disrupted. To ensure we offer the best experience, the cloud storage changes and new quota bar will gradually roll out on or after February 1, 2023, across your app settings, Windows settings, and Microsoft account. If you do not see the new storage experience in your settings or Microsoft account, be sure to check back in the coming weeks.'

 

If you have one of the email accounts that may be impacted, please could you check your settings to make sure that you still have enough storage and your emails are getting through? Thank you.